Frequently Asked Questions

Everything you need to know about our McKinney laundromat services

Open 7 Days
705 N McDonald St
(214) 592-8332

General Questions

What are your hours of operation?

We're open Monday-Friday 7:30 AM to 9:30 PM, and Saturday-Sunday 6:00 AM to 9:30 PM. Last wash must start by 8:30 PM. Our facility is always attended during operating hours with bilingual staff available to help.

Where are you located?

We're located at 705 N McDonald St, McKinney, TX 75069. We have free parking available right outside our door. Get directions via Google Maps or Apple Maps.

Do I need quarters or can I use a card?

We offer PayYourWay - you can pay with quarters, credit/debit cards, mobile pay (Apple Pay, Google Pay), or our Fascard loyalty card. No exact change needed!

Is the facility attended?

Yes! Professional staff are on-site during all operating hours for your safety and assistance. We have bilingual (English/Spanish) attendants available.

Do you have WiFi?

Yes, we offer free WiFi for customers. We also have comfortable seating, folding tables, and vending machines with snacks and laundry supplies.

Pricing & Payment

How much do the washers cost?

Our commercial washers range from $3.75 (20lb capacity) to $10.25 (80lb capacity). The most popular 40lb washer is $6.00. All washers include hot water at no extra cost and high G-Force extraction for faster drying.

How much do the dryers cost?

Our 30lb dryers cost $1.00 for 28 minutes, and our 45lb dryers cost $1.25 for 25 minutes. Our high-efficiency dryers use sensor technology to prevent over-drying.

What payment methods do you accept?

We accept quarters, credit/debit cards (tap, insert, or swipe), mobile payments (Apple Pay, Google Pay), and Fascard loyalty cards. The Fascard app offers the fastest checkout and earns loyalty rewards.

Do you offer any discounts or promotions?

Yes! Fascard loyalty members earn points on every purchase and get bonus credits with larger reloads. We also run seasonal promotions - check our promotions page for current offers.

Wash & Fold Service

How much does wash and fold cost?

Wash and fold service starts at $2.50 per pound with a $25 minimum. Same-day service is available for $3.00 per pound if dropped off by 10 AM. Large items like comforters are $25, blankets are $18.

How long does wash and fold take?

Standard turnaround is 24-48 hours (next business day). Same-day service is available if you drop off by 10:00 AM. We'll give you an exact pickup time when you drop off.

Can I choose how my laundry is done?

Absolutely! We remember your preferences including detergent type (commercial, fragrance-free, or bring your own), water temperature, drying settings, and whether you prefer items folded or hung. Your preferences are saved for every future visit.

What items can you wash?

We handle clothing, bedding, towels, blankets, comforters, pet beds, washable rugs, and more. We cannot process items requiring dry cleaning, heavily soiled biohazard items, or items with excessive pet hair.

Pickup & Delivery

Do you offer pickup and delivery?

Yes! Through our partnership with LaundryDrop, we offer pickup and delivery throughout McKinney and surrounding areas (Allen, Frisco, Plano, Prosper, Celina, and more). Same quality care, delivered to your door.

How much does pickup and delivery cost?

We use simple bag pricing: $55 for a Solo bag (~20 lbs, 1–2 people) and $75 for a Family bag (~25–30 lbs, 3–4 people), and new customers get 40% off their first order. Large items are priced per piece (comforters $25, down $30). All prices include wash, dry, fold, pickup, and delivery.

How do I schedule a pickup?

Schedule online through LaundryDrop's platform or call us at (214) 592-8332. Choose your preferred pickup time and we'll handle the rest. You'll get real-time tracking and notifications.

What's the turnaround time for pickup and delivery?

Standard turnaround is 24-48 hours. Same-day service is available Monday-Friday for an additional fee, subject to capacity. You'll get notifications when your laundry is picked up, being processed, and delivered.

What if something goes wrong with my order?

We have a 100% satisfaction guarantee. If clothes are damaged or lost, we'll replace or reimburse at full value. Contact hello@laundrydrop.co or (214) 592-8332 immediately and we'll make it right.

Equipment & Facilities

What size machines do you have?

We have commercial-grade washers in 20lb, 40lb, 60lb, and 80lb capacities. Our largest machines can handle king-size comforters and bulk loads. We also have 30lb and 45lb high-efficiency dryers.

Are your machines clean and well-maintained?

Yes! We maintain a weekly maintenance schedule with on-site technician visits and guarantee 99% uptime. Our facility is always attended and we clean machines regularly.

Do you have folding tables and seating?

Yes, we have multiple clean folding tables and comfortable seating throughout the facility. The facility is climate-controlled year-round for your comfort.

Can I check machine availability before I come?

Yes! Check our live status page on our website to see real-time machine availability. You can also download the FasCard app to check status from your phone.

Commercial Services

Do you offer commercial laundry services?

Yes! We serve restaurants, spas, Airbnbs, event centers, senior living facilities, and other businesses. Pricing starts at $2.50/lb with volume discounts available. Next-day turnaround standard.

How do I get a commercial quote?

Fill out the quote form on our commercial laundry page or call us at (214) 592-8332. We'll provide a custom quote based on your volume and service needs within 24 hours.

Can you do pickup and delivery for commercial accounts?

Yes! We offer LaundryDrop pickup service for high-volume commercial accounts (250+ lbs/week). Custom scheduling and volume discounts available.

Still Have Questions?

We're here to help! Contact us and we'll get back to you right away.

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